![]() ![]() ![]() ![]() No matter what customer service situation you’re dealing with, role-playing is the best way to train new employees and provide continuous professional development. But the good news is that most of them are repetitive and fall into a finite number of categories. In difficult customer service scenarios, it’s hard to come up with the magic answer or solution. And one sure way to make it great is by teaching your team about possible customer service scenarios and how to handle them. With great support comes a strong customer relationship. They can cost your company a great deal of money.Īccording to a report by Forrester, poor customer experience leads to consumers abandoning intended purchases that can be translated to an estimated $62 billion in lost sales in the US per year. ![]()
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